Last updated: August 29, 2025

We want you to be satisfied with your purchase. Please read our return and refund policy carefully before placing an order. By shopping at n3mo.store, you agree to the terms below.

Return Window

  • You may request a return within 14 days of delivery.
  • To be eligible, the item must be:
    • unused,
    • in its original packaging,
    • in the same condition as received.

Returns requested after 14 days will not be accepted.

When Are Returns Accepted?

We only accept returns if:

  • the item arrived damaged or defective,
  • you received the wrong item.

We do not accept returns for reasons such as:

  • change of mind,
  • incorrect size,
  • personal preference.

How to Request a Return

To request a return, please contact us within 14 days of delivery:

Please include:

  • your order number,
  • a description of the issue,
  • clear photos (for damaged or incorrect items).

If your return is approved, you will receive:

  • a Return Merchandise Authorization (RMA) number,
  • detailed return instructions.

⚠️ Do not send items back without contacting us first. Unauthorized returns will not be processed.

Who Pays for Return Shipping?

  • Customer is responsible for return shipping costs in all cases.
  • If the item arrives damaged, defective, or incorrect:
    • please contact us with photos and a description,
    • in certain cases, we may offer a prepaid return label or a full refund without requiring the return, at our discretion.

Refunds

  • Refunds are issued to your original payment method via Stripe.
  • Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.
  • Only regular-priced items are refundable. Sale items are non-refundable.
  • For low-value items (under $10), we may issue a refund without requiring a return, at our discretion.

Exchanges

We do not offer exchanges.
If you received a defective or incorrect item, please contact us for assistance with a return or refund if eligible.

Items Not Eligible for Return

We cannot accept returns for:

  • used items or items not in original packaging,
  • hygiene-related products (e.g., toys with direct child contact, cosmetics, underwear),
  • items marked as “final sale” or “non-returnable”.

Non-Returnable & Exempt Items

Certain types of products are always non-returnable, including:

  • perishable goods (e.g., food, flowers),
  • intimate or sanitary products,
  • hazardous materials, flammable liquids or gases,
  • gift cards,
  • downloadable software,
  • health and personal care items.

International Orders

  • At this time, we primarily serve customers within the United States.
  • If you place an order from outside the U.S., it will be reviewed manually before fulfillment.
  • If we cannot ship to your location, your order will be canceled and you will receive a full refund.

Additional Information

  • All returns must be approved in advance with an RMA number.
  • Unauthorized returns will not be accepted.
  • We reserve the right to refuse returns that do not comply with this policy.

Contact Us

If you have questions about this policy or would like to request a return:

Email: n3mo.store@gmail.com

Contact form: n3mo.store/contact

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